At Waverley Park Physio Centre, communication is part of our care. Whether you are booking your first appointment, asking about treatment options, or following up on progress, we are here to answer your questions quickly and clearly. This page outlines all the ways you can get in touch with us, from phone and email to our online contact form, FAQs, and support details.
Our Location
Our clinic is conveniently located in Mulgrave, with easy access for patients across Melbourne’s south-east.
Waverley Park Physio Centre
Level 2, 55 Springvale Road
Mulgrave VIC 3170
Australia
Our facility is accessible via public transport and has on-site parking available for patients.
Phone and Email
We encourage direct communication for fast responses.
- Phone: (03) 9544 6789
- Email: [email protected]
Phone lines are best for same-day bookings, urgent cancellations, or immediate questions. Emails are best for general enquiries, treatment information, or requests for reports and letters.
Clinic Hours
We are open six days a week to make treatment accessible to busy patients.
- Monday – Friday: 8:00 AM – 6:00 PM
- Saturday: 9:00 AM – 1:00 PM
- Sunday & Public Holidays: Closed
Appointments outside these times may be arranged on request for special cases.
Online Contact Form
For convenience, patients can submit enquiries through our website’s secure form. The form allows us to respond efficiently with the information you need.
Reasons to Contact Us
Patients and community members contact us for a range of reasons, including:
- Booking or rescheduling physiotherapy appointments
- Enquiring about sports injury rehabilitation services
- Discussing chronic pain management programs
- Seeking advice about post-surgical physiotherapy
- Requesting reports for insurance, workplace, or medical purposes
- Asking about health fund rebates and Medicare coverage
- Providing feedback or testimonials
- Media or partnership enquiries
Event and Corporate Enquiries
We also provide tailored physiotherapy and workplace health sessions for businesses, schools, and sporting clubs. For event bookings or corporate health programs, please email [email protected].
Media Enquiries
Journalists and researchers seeking expert commentary on physiotherapy, injury prevention, or chronic pain management are welcome to contact our media team at [email protected].
Feedback and Suggestions
Feedback is valuable for us. Whether you are a new patient or a long-term client, your comments help us improve. We encourage both positive reviews and constructive suggestions. You can leave feedback via email, online form, or in person at reception.
Frequently Asked Questions
Do I need a referral to see a physiotherapist?
No. You can book directly. A referral is only required if claiming through certain insurance schemes.
Does private health insurance cover physiotherapy?
Yes, most Australian health funds offer rebates. Please check with your provider.
Can I book online?
Yes. Our website offers a secure booking system with real-time availability.
What if I need to cancel my appointment?
We require 24 hours’ notice for cancellations or rescheduling to avoid fees.
Do you treat children and older adults?
Yes. We provide physiotherapy for patients of all ages.
Is parking available?
Yes, there is on-site parking at our Mulgrave clinic.
Newsletter Subscription
Patients can join our newsletter for:
- Updates on new services and programs
- Tips for managing injuries and pain
- Seasonal promotions and offers
- Clinic news and community events
You can unsubscribe at any time via the link in our emails.
Privacy Note
We take patient privacy seriously. Any details provided through this page will be handled in line with our Privacy Policy. Information is used only to respond to your enquiry or manage your booking. We will never share your data with third parties without consent.
Conclusion
At Waverley Park Physio Centre, your journey to better health begins with simple communication. Whether you call, email, or use our online form, our friendly team is here to provide guidance, reassurance, and professional support.
Reach out today — because better movement starts with the first step.