Welcome to Waverley Park Physio Centre. By using our website, booking an appointment, or receiving treatment at our clinic, you agree to comply with the following Terms and Conditions. These terms are designed to ensure clarity between patients and our practice. Please read carefully before engaging with us.
Acceptance of Terms
By booking with us or using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not accept them, you must not use our website or attend appointments.
We may update these terms periodically. Any changes will be published on this page, and continued use of our services means you accept the revised version.
Appointments and Bookings
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Appointments can be made online, by phone, or in person.
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Patients are responsible for providing accurate personal and medical information during booking and consultation.
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Appointment confirmation will be sent by SMS or email.
Cancellations and Rescheduling
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We require 24 hours’ notice for cancellations or rescheduling.
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Late cancellations or failure to attend may incur a fee equal to the cost of the session.
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Exceptions may apply in cases of emergencies.
Fees and Payments
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All consultation fees must be paid at the time of service unless otherwise arranged.
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Payment methods include EFTPOS, credit card, or approved health insurance claims.
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Medicare or private health rebates are subject to eligibility and provider rules.
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Prices are displayed in Australian dollars and may change without notice.
Health Information and Responsibilities
To ensure safe and effective treatment, patients agree to:
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Provide accurate and complete medical history, including current medications and conditions.
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Inform the physiotherapist of any changes to health status.
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Follow advice, exercises, and treatment plans provided.
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Ask questions if unclear about treatment or risks.
Failure to provide accurate information may affect the safety and effectiveness of treatment.
Treatment and Services
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Physiotherapy treatment is tailored to individual needs. Results may vary depending on condition, lifestyle, and compliance with recommendations.
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While our practitioners are highly qualified, we cannot guarantee outcomes or complete elimination of pain.
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Patients must inform the physiotherapist immediately if they experience discomfort or adverse effects during treatment.
Liability
To the maximum extent permitted by law:
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Waverley Park Physio Centre is not liable for injury, loss, or damage arising from treatment unless caused by proven negligence.
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We are not responsible for issues caused by inaccurate information provided by patients.
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Patients are advised to follow exercise and rehabilitation programs safely, as instructed.
Nothing in these Terms excludes rights under Australian Consumer Law.
Website Use
By using our website, you agree not to:
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Interfere with the site’s security or functionality
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Upload harmful content or attempt unauthorised access
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Copy or reproduce material without written permission
Information provided on our website is general in nature and should not replace professional medical advice.
Privacy
We respect your privacy. All personal information is collected, stored, and used in accordance with our Privacy Policy (available on our website).
Third-Party Services
We may recommend or refer patients to other healthcare providers. We are not responsible for the services or outcomes delivered by third parties.
Termination of Services
We reserve the right to refuse or discontinue treatment if:
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A patient is abusive, disrespectful, or engages in unsafe behaviour
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A patient consistently fails to attend or pay for appointments
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Continuation of treatment is not clinically appropriate
Governing Law
These Terms and Conditions are governed by the laws of Victoria, Australia. Any disputes will be resolved in the courts of Victoria.
Severability
If any provision of these Terms is found unlawful or unenforceable, the remaining provisions will remain valid.
Contact Us
For questions about these Terms and Conditions, please contact us:
Waverley Park Physio Centre
Level 2, 55 Springvale Road
Mulgrave VIC 3170
Phone: (03) 9544 6789
Email: [email protected]